Shipping Policy
At Tukto, we work to process and dispatch your orders as quickly as possible.
Order Processing
Orders are typically prepared and shipped once payment is confirmed.
Processing times may vary depending on product availability and current order volumes.
If there is any significant delay in processing your order, we will contact you whenever possible.
Delivery
Orders are shipped via CTT.
For orders within Portugal, shipping has a flat rate of €3.
Delivery times depend on the specific CTT service used and the destination, and Tukto cannot be held responsible for any delays caused by the courier service.
Shipping Address
Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete.
If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping fees may be charged for a new shipment.
Uncollected Orders
If you are unavailable to receive the package, it may be held for pick-up in accordance with CTT terms and conditions.
If the order is returned to Tukto because it was not collected, please contact us so we can find the best solution.
Damaged Orders
If your parcel arrives with visible damage, we recommend inspecting the contents right away and contacting us if any item was damaged during transit.
Tukto will work to resolve the issue in the best possible manner.
Tukto reserves the right to update this Shipping Policy whenever necessary.