Refund policy

Return Policy

At Tukto, we want you to be completely satisfied with your purchase. If a product isn't quite what you expected, you can request a return under the terms outlined below.

Return Window

You have 14 days from the date you receive your order to request a return.

To be eligible for a return, the product must:

• Be in perfect condition;

• Show no signs of use, washing, or damage;

• Have all original tags attached, where applicable;

• Be returned properly packaged.

Items showing signs of wear, washing, damage, or alterations may not be accepted.

How to Request a Return

To initiate a return, contact us using the contact details available on our website, specifying your order number and the reason for the return.

Once we receive your request, we will provide the instructions needed to ship the product back.

Return Shipping Costs

Unless stated otherwise, return shipping costs are the customer's responsibility.

Original shipping fees paid on the order may be refunded in accordance with applicable legislation.

Refunds

Once we receive and inspect the returned item, your refund will be processed via the original payment method whenever possible.

The refund will be issued within the standard timeframe following the approval of the return.

Defective or Incorrect Items

If you receive a defective item or an item different from the one you ordered, please contact us as soon as possible.

In these cases, we will assess the situation and, where applicable, proceed with a replacement or a full refund.

Exchanges

We do not currently offer direct product exchanges. If you need a different size or item, you can return your original purchase and place a new order.

Tukto reserves the right to update this Return Policy whenever necessary.